My Newsletters Are Not Being Received

If you or your subscribers are not receiving newsletters, previews or test emails, first do the following:

  • Wait 10 minutes; 
  • Then, check all your folders including the spam folder.

Sending with MailPoet

If you're sending with MailPoet for the first time, it might take up to 20 minutes for emails to arrive, especially with Gmail. This is due to us sending with a special quarantine server to ensure addresses are valid and ensure the integrity of our reputation as senders.

MailPoet automatically downgrades senders with list that appear to be old (lots of invalid addresses that bounce) or with low engagements to less reputable servers.

Good senders with clean lists are rewarded with our best servers. 

Sending without MailPoet

First, make sure to  test your spam score.

Then, contact your host or third party to ask them how they can improve your spam score.

Lastly, consider using the MailPoet Sending Service because  these 8 good reasons including support on deliverability. 

We do have a free sending plan for up to 2,000 subscribers.